Refund policy

RETURNS

Retailers want you to be satisfied with your purchase. Due to regulations on alcoholic beverages, returns are accepted only under the following circumstances:

  • The product was damaged during shipping
  • The product received was incorrect
  • The order was incomplete or missing items


To be eligible for a return or replacement, you must contact the retailer’s customer service team within 2 weeks of delivery and provide your order number and, if applicable, photos of the issue. Returns for reasons other than damage, defect, or fulfillment error are not accepted. Only issues involving damage, defect, or fulfillment error are eligible. All other sales are final.


REFUNDS

Refunds are issued only after the issue has been reviewed and approved by the retailer’s customer service team. Approved refunds will be processed to the original method of payment within 3 to 4 business days from the issue date, depending on your bank or card issuer’s processing time. Shipping fees are non-refundable unless the return is due to a fulfillment error.


EXCHANGES / REPLACEMENTS

If your product arrives damaged or incorrect, the retailer will offer either:

  • A replacement,
  • A discount/refund based on the product’s price


If the item is out of stock for reshipment, the retailer can proceed with a full refund after retrieving the original bottles (if the cost is over $25 and subject to verification that original bottle condition standards are satisfied.


ORDER CANCELATIONS

Orders may be canceled before they are processed or packed (on a pallet) at no additional cost. Orders that are already in transit may still be canceled; however, the customer will be responsible for any recall or return shipping fees. Once an order has been delivered, it cannot be canceled.


AGE REQUIREMENT

You must be at least 21 years of age to purchase alcohol from this retailer. A valid government-issued photo ID may be required upon delivery. We reserve the right to refuse delivery if age verification cannot be completed.


CONTACT INFORMATION

For order inquiries, please contact the retailer’s customer service directly. You’ll find their contact information in your Order Confirmation email. All Bottle Nexus affiliated retailers have dedicated customer service teams and they will be happy to assist you.